Order Suspension is a useful feature available to Resellers of Trillium Internet. In this status, the Order remains in the database but is inactive and the functionality associated with it cannot be used.

Effects of applying Suspension to a Domain Name

• Any website/wmail Service associated with the domain name would stop functioning.

• The Contact Details and Name Servers of such a domain name cannot be modified in this state.

• A Transfer Away Request for this domain name to another Registrar will fail at the Registry itself and will not be allowed.

• Domain name Renewal/Deletion would not be possible.

• An internal Move/Push of this domain name to another Customer Account would not be possible in this state.

To Suspend / Unsuspend a Domain Name

1. Login to your Control Panel. 1

2. Search for the domain name you wish to Suspend/Unsuspend and proceed to the Order Details view. 2

3. Click the Suspend/Unsuspend link.

4. On the following page:

   • To Suspend the domain name, select the check box for suspension, enter a relevant reason for suspension and click the Update button.

     Note

     The reason for Suspension would be visible to your Sub-Resellers/Customers when they click the Suspend/Unsuspend button from the Order Details view of the domain name from within their Control Panel.

   • To Unsuspend the domain name, deselect the check box and click the Update button.

1. 1. Login instructions
2. 2. Instructions for Searching and Managing Orders